At Derrick Trails, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. Eligibility for Returns

  • Returns are accepted within  7 or 14 days of delivery.

  • Items must be unused, in original condition, and returned with all packaging, tags, and proof of purchase.

  • Certain items (e.g., hygiene products, custom orders, clearance items) may not be eligible for return.

2. Return Process

  • To request a return, email us at [email protected] with your order details and reason for return.

  • Once your request is approved, our support team will guide you on the return procedure.

  • Customers are responsible for return shipping unless the item received was defective or incorrect.

3. Refunds

Since we only accept Cash on Delivery (COD) payments, refunds will be processed as follows:

  • Refunds will not be given in cash at the time of return.

  • Refunds will be issued either:

    • Via bank transfer (customer must provide valid bank account details), or

    • As store credit / discount voucher usable for future purchases.

  • Refunds will be initiated within 3 business days after inspection and approval of the returned item.

4. Exchanges

  • In cases where the item is defective, damaged, or incorrect, you may request an exchange instead of a refund.

  • Exchanges are subject to stock availability.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used, damaged, or altered products.

  • Products without original packaging or proof of purchase.

  • Clearance or final-sale items.

6. Order Cancellations

  • Orders may be cancelled before shipping by contacting us at [email protected].

  • Once an order has been dispatched, it cannot be cancelled but may be eligible for return after delivery under this policy.

📩 For all return or refund requests, please contact:
[email protected]