At Derrick Trails, we are committed to delivering your travel accessories, tech gear, luggage, and camping equipment safely and on time. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

  • All orders are processed within 3 business after confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an order confirmation call or message before shipment.

2. Shipping Methods & Delivery

  • We ship orders through reliable courier partners to ensure timely delivery.

  • Estimated delivery time is 7-10 depending on your location.

  • Delivery times may vary due to weather, courier delays, or unforeseen circumstances.

3. Payment Method – Cash on Delivery (COD) Only

  • We do not accept any online or electronic payment methods.

  • All payments must be made in cash at the time of delivery.

  • Customers are requested to keep the exact cash amount ready to avoid delivery delays.

4. Shipping Charges

  • Shipping fees (if applicable) will be displayed at checkout before you confirm your order.

  • In some cases, free shipping may be offered as part of promotions or special offers.

5. Order Tracking

  • Once your order has been shipped, you will receive tracking details (via SMS or email, if available) to monitor your delivery status.

6. Delays & Issues

  • Derrick Trails is not responsible for delays caused by courier companies, weather conditions, or events beyond our control.

  • In case of lost or undelivered orders, please contact us immediately at [email protected].

7. Incorrect Address / Failed Delivery

  • Please ensure that your delivery address and contact number are accurate at the time of order placement.

  • Failed deliveries due to incorrect information or unavailability of the customer may result in additional charges for re-delivery.

📩 For shipping-related queries, please contact us at:
[email protected]